Refund Policy
Last updated: April 15, 2026
This Refund Policy forms part of and is incorporated into our Terms of Use.
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General
All purchases made through the Service are subject to this Refund Policy.
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Digital Products
We offer a 30-day money-back guarantee for software and icon collections purchased directly from us.
To qualify, you must request a refund within 30 days of purchase and uninstall and stop using the product.
Refunds apply only to purchases made directly from us and exclude third-party fees or taxes.
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One-Time Refund Limitation
The refund guarantee is a one-time courtesy and may not apply to subsequent purchases.
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Online Services
All purchases related to online services are non-refundable, including credits, account balance top-ups, and usage-based services.
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EU and UK Users
By purchasing digital services, you consent to immediate performance and acknowledge that your right of withdrawal is waived where permitted by law.
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Fraud and Abuse
We may refuse refunds or suspend accounts in cases of abuse, fraud, or violation of our Terms.
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Chargebacks
If you initiate a chargeback, we may suspend your account and forfeit any associated credits.
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How to Request a Refund
Contact: www.insofta.com/support/ with your order details.
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Processing
Approved refunds are processed within a reasonable timeframe depending on your payment provider.
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Changes
We may update this Refund Policy at any time.